To manage your Microsoft AppSource subscription, use the Managing tab of the subscription page in the Customer Control Panel (see ). Some operations are also available from the subscription card in the list of subscriptions of your account (see ).
Until the service is activated on the vendor side, a subscription in the platform has the Installing status, and subscription management is not available. Instructions on how to activate the purchased service on the vendor side are sent to the Owner of an account after the subscription purchase (see ).
In this article:
Prolong subscription
Prolongation is not used for Microsoft AppSource subscriptions.
Renew subscription
For the general description of the procedure, see in the Customer Control Panel guide.
Microsoft does not provide a grace period for expired Microsoft AppSource subscriptions. It means that after the expiration date, an unpaid subscription is deleted and cannot be renewed.
Switch plan
Switching the plan of a Microsoft AppSource subscription is not available.
Change resources
For the general description of the procedure, see in the Customer Control Panel guide.
Reducing the quantity of resources may not be available according to the billing rules.
Stop and activate subscription
Stopping and activating are not available for Microsoft AppSource subscriptions.
Delete subscription
For the general description of the procedure, see in the Customer Control Panel guide.
Deleting a Microsoft AppSource subscription means cancelling a paid subscription and deleting all related user data. Deleting a subscription is available within a limited period after its activation. Next to the subscription deletion button, a countdown timer is displayed. When the period expires, the button and timer disappear, and deleting the subscription becomes unavailable. Also with that, charges for the whole period are closed.
Cancellation terms of a Microsoft AppSource subscription:
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Deleting a subscription up to 23:59 of the activation day — full refund. For subscriptions activated less than one hour before the next billing day (UTC+3), deleting is not available, since their charges are closed immediately.
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Deleting a subscription later but within a limited period after its activation — partial refund for the unused subscription period only. If the next billing day is closer, this period is shorter and limited by the next billing day.
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Deleting a subscription later (or after the next billing day) is not available. No refunds are available.