Manage Acronis Cyber Protect Cloud subscription

To manage your Acronis Cyber Protect Cloud subscription, use the Managing tab of the subscription page in the Customer Control Panel (see Subscription details). Some operations are also available from the subscription card in the list of subscriptions of your account (see List of subscriptions).

In this article:

Prolong subscription

Prolongation is not used for Acronis Cyber Protect Cloud subscriptions.

Renew subscription

For the general description of the procedure, see Renew subscription in the Customer Control Panel guide.

Switch plan

Switching the plan is not used for Acronis Cyber Protect Cloud subscriptions.

Change resources

For the general description of the procedure, see Change resources in the Customer Control Panel guide.

  • During the free period (until the 1 day of the next month), changing the quantity of resources is not available, and a subscription has the Trial label.
  • When the quantity of the Backup Storage or Local Storage resources is changed, the size of the corresponding shared storage of all subscriptions is changed for an account for the specified number of GB.
  • According to the billing rules of all Acronis Cyber Protect Cloud plans, a customer always pays for the maximum quantity of the resources used during the billing period (month) as if the maximum quantity was used during the whole month:
    • When the quantity of a resource is reduced, charges for the current billing period are not recalculated, and there are no refunds.
    • When the quantity of a resource is increased, a customer pays for the whole month, regardless of the ordering date.

Stop and activate subscription

For the general description of the procedures, see Stop subscription and Activate subscription in the Customer Control Panel guide.

When a subscription is stopped, the size of the shared storage of all subscriptions is reduced by the number of GB equal to the resource units in the subscription. When a subscription is activated, the size of the shared storage of all subscriptions is similarly increased. If a subscription is stopped on the 1 day of a month and remains stopped the whole month, the amount of charges for this month is refunded to the account balance. If a subscription is stopped on the 2 day of a month or later, there are no refunds in any case.

Delete subscription

Deleting is not available for Acronis Cyber Protect Cloud subscriptions.