Payment methods

The Customer Control Panel supports the following types of payment methods:

Paying via electronic payment systems

Paying via electronic payment systems like bank cards, PayPal, WebMoney, etc. The procedure is as follows:

  1. Select a payment method by clicking a corresponding button (see Completing a Payment). An Account user is redirected to a page of the electronic payment system to make payment. All Payment details are transferred to the payment system automatically. Some payment methods provide an instruction page.
  2. Complete the payment in the electronic payment system.

While an electronic payment system is processing the operation, the Payment remains in the Processing status. When the platform receives a success confirmation from an electronic payment system, the Payment gets the Completed status. If no answer from an electronic payment system is received within a predefined period or an error message is received, the Payment returns to its previous status, and another attempt to pay via any payment method becomes available.

Paying via traditional payment systems

Paying via traditional payment systems, for instance, via bank transfer, check, or cash. The payment procedure is as follows:

  1. Select a payment method by clicking a corresponding button (see Completing a Payment). An Account user is redirected to the page with an instruction on how to pay via the selected payment method.
  2. Download and print a receipt (see Saving a receipt for the Payment to a local computer).
  3. Pay using the receipt in a bank or any other way.

When a Manager receives confirmation that the funds are credited to the service provider account, the Manager manually approves the Payment.

In some cases, paying via traditional payment systems requires manual creation of a receipt for an Account. The payment procedure is as follows:

  1. Select a payment method by clicking a corresponding button (see Completing a Payment). As a result:
    1. An Account user is redirected to the page with an instruction on how to pay via the selected payment method.
    2. The Payment gets the Receipt creating status.
    3. A Manager receives a notification that the manual creation of the receipt is required.
  2. Wait until the Manager creates and sends a receipt. The Payment gets the Receipt sent status.
  3. Download and print the receipt (see Saving a receipt for the Payment to a local computer).
  4. Pay using the receipt in a bank or any other way.

When a Manager receives confirmation that the funds are credited to the service provider account, the Manager manually approves the Payment. Details of a Payment with the Receipt creating and Receipt sent statuses are similar to the Completed status (see Viewing Payment Details).

Paying from the Account balance

Paying from the Account balance (see Balance topping up). The payment procedure is as follows: click Pay from balance (see Completing a Payment). As a result:

  1. The Account balance is reduced by the amount of the Payment. 

  2. The Payment disappears from the Payments list (see Viewing the list of Payments).

    Information about Payments paid from Balance is available in Transactions History (see Viewing the Balance statement).