Completing a Payment

Completing a Payment for an Account in the Operator Control Panel is used when the customer cannot do that in the Customer Control Panel.

A Payment cannot be completed and the Due date is empty if the Payment is linked to an unapproved Invoice for the Postpay model when external management of Invoices for the Postpay model by a third-party ERP system is activated (see Managing Invoices for the Postpay model by a third-party ERP system). The third-party ERP system should complete such Payments automatically after approving an Invoice for the Postpay model and receiving money from a customer. For completing such Payments, see Processing a Payment linked to an invoice issued by a third-party ERP system.

To complete a Payment:

  1. Sign in to Operator Control Panel.
  2. On the Navigation Bar, go to Payments (see Navigation). The list of Payments is displayed (see Viewing the list of Payments).
  3. Click the ID or Payment Number of the required Payment in the Waiting for payment or Expired status. The Payment details page is displayed (see Viewing Payment details).
  4. Do one of the following:

    • To complete the Payment using funds from the Account balance, click Balance without selecting any Payment method. The Payment will be completed and get the Paid from balance status.

      A Payment can be paid from the Account balance in the Waiting for payment or Expired status only provided that the Account balance has sufficient funds.

      A top-up Payment cannot be completed from the Account balance.

    • To complete the Payment using one of the Payment methods:
      1. In the Payment methods group, select the required Payment method.
      2. Click Pay. The Payment method page is displayed.
      3. On the Payment method page, pay for the Payment. The Payment will be completed and get the Completed status.