Closing subscription charges manually
Closing charges for a subscription manually may be required in some rare cases due to the billing and provisioning specifics when it is necessary to charge a customer for the whole subscription period at once.
Do not close charges manually in the following cases, since it may cause the incorrect behavior of the platform:
- A subscription has the Blocked status.
- A subscription has the Non-refund billing type.
To close charges for a subscription manually:
- Go to Subscriptions (see Navigation). The list of subscriptions is displayed (see Viewing the list of subscriptions).
- Click the ID or name of the required subscription. The subscription details page is displayed (see Viewing and updating subscription's details).
- Click Close charges. The confirmation window is displayed with a description of the action consequences.
- Click Confirm.
As a result:
- All existing charges of the subscription are processed under the terms described in Manual closing of the subscription charges.
- All new charges for increasing the subscription resources will be processed under the terms described in Manual closing of the subscription charges.
- Reducing the subscription resources becomes unavailable.
- An invoice for the whole subscription period is generated on the day after the next billing day.
- Invoices for increasing the subscription resources will be generated for the rest part of the subscription period on the day after the next billing day.