Deactivating a plan

Deactivating is used to make a plan not available for ordering new subscriptions.

After the plan deactivation, the existing subscriptions cannot be renewed manually, but the Auto-renew option in the plan and subscriptions is not changed. Subscriptions with the activated Auto-renew option will renew automatically, regardless of the plan deactivation.

To stop renewing all subscriptions to a deactivated plan, turn off and lock the Auto-renew option for every subscription (see Auto-renewing a subscription).

To deactivate a plan:

  1. Go to Plans (see Navigation). The list of plans is displayed (see Viewing the list of plans).
  2. Click the ID or name link of the required plan. The plan details page is displayed (see Viewing and updating a plan).
  3. On the General tab, click Deactivate and confirm the action. The plan gets the Inactive status. If the plan was delegated to a downstream reseller, the delegated plan on the downstream reseller level gets the Deactivated by provider status.