Auto-renewing a subscription

For subscription to the endless period, auto-renewing is not available, and the Renewal settings group is not displayed.

Automatic renewing is used to extend a subscription for the same period with the current configuration, while it is not necessary to create and complete a renewal order manually.

In this article:

Activating and configuring the subscription auto-renewing

If auto-renewing is activated for a subscription:

  1. Before the specified number of days to the subscription expiration day, a renewal order is created automatically.

    A new renewal order is not created if a renewal order in the Waiting for payment or Waiting for provisioning status already exists.

    For subscriptions with the Monthly Prolongation, Monthly Commitment, Monthly Calendar Commitment, Monthly Long-term, Monthly Pay in full (free start), and Monthly Pay in full billing types, renewal orders have their specifics (see Delayed renewing of a subscription).

    For the other billing types, renewal orders are created with the following parameters: Delayed = No, Provisioning date = the renewal order creation date (see Viewing order details).

  2. For the Postpay model — the subscription is automatically renewed on the renewal order provisioning date.

  3. For the Prepay model — on the subscription expiration day, if the account balance has sufficient funds (taking into account the possibility to pay with a negative balance — see Creating an account class), the renewal order is paid automatically.

    For a stopped subscription, a renewal order is not paid automatically so that a subscription is not renewed. However, if a renewal order has the Waiting for provisioning status, a stopped subscription is activated and renewed automatically (see Stopping a subscription).

    Reseller can activate joining in a single payment all payments for prolong orders and renewal orders automatically created for an account by the billing process on the same night (see Managing financial settings).

To activate and configure auto-renewing for a subscription:

  1. Go to Subscriptions (see Navigation). The list of subscriptions is displayed (see Viewing the list of subscriptions).
  2. Click the ID or name of the subscription. The subscription details page is displayed (see Viewing and updating subscription's details).
  3. In the Renewal settings group:
    1. Select the Auto-renew checkbox.
    2. If it is necessary to forbid the customer to change the auto-renewal option of the subscription, select the Disable the Auto-renew option checkbox.

    3. Optionally, in the Auto-renew point (days)

    4. For subscriptions ordered at the individual price, in the Subscription renew settings group, select the preferable option of the subscription pricing after renewal (see Ordering a subscription at the individual prices).



  4. Click Update to activate auto-renewing.

Deactivating the subscription auto-renewing

If auto-renewing is not activated for a subscription:

  1. A renewal order is not created automatically.

  2. For the Prepay model — a renewal order is not paid automatically.

To deactivate auto-renewing for a subscription:

  1. Go to Subscriptions (see Navigation). The list of subscriptions is displayed (see Viewing the list of subscriptions).
  2. Click the ID or name of the subscription. The subscription details page is displayed (see Viewing and updating subscription's details).
  3. In the Renewal settings group:
    1. Clear the Auto-renew checkbox.
    2. If it is necessary to forbid the customer to change the auto-renewal option of the subscription, select the Disable the Auto-renew option checkbox.

    3. In the Auto-renew point (days)

      If in the Auto-renew point (days) renewal order creating regardless of the Auto-renew checkbox.