Subscription management

On the Subscription management tab, you can perform operations with a subscription. The availability of the operations depends on the subscription status, current date, and other conditions.

The Subscription management tab is displayed by default when you go to the Subscription details page (see Subscription details).

Some of the operations are also available from the list of subscriptions (see Quick actions in My subscriptions).

A subscription requires recurring payments for consuming its resources during the selected period. This period can be unlimited (endless) like for Microsoft Azure service or limited in time by the subscription expiration date.

Trial subscriptions follow special rules. Trial subscriptions are always time-limited, free, and usually do not support the majority of operations. To continue using a service after the subscription expiration date, it is possible to renew the subscription to a commercial (paid) period or switch it to a commercial (paid) plan, depending on the service terms.

On this page:

It may take some time to complete an operation for a subscription — until the corresponding operation is completed on the vendor service side. For this period, a subscription gets a "transitional" status (for example, Stopping or Activating), and the spinner icon is displayed next to its status. In a "transitional" status, none of the operations is available for a subscription. After completing the operation, the subscription gets a "stable" status (for example, Stopped or Active). Until an operation is completed, the Subscription details page will be automatically updated so that you can always view the actual status of the subscription.

For the period when an operation is not applicable, the corresponding element becomes hidden or not available. Some operations may not be applicable for the whole subscription period depending on the billing type and settings applied in the Operator Control Panel in ActivePlatform.
If you need help with operations or an error message is displayed after performing an operation, contact the technical support team (see Company profile and managers).
If the INN (the organization registration number) of a partner or customer presents in the restrictions lists, the following operations with subscriptions to several products are not available: changing the amount of resources, renewing, and switching. Checking the INNs against the lists is preformed on an attempt to create an operation — see the operation result message. For automatic renewing attempts, no messages are displayed. To get the explanations, contact the technical support team (see Company profile and managers).

Change the amount of resources

Using a service with a subscription means consuming its resources (software or hardware) within the purchased amount. The amount of resources affects the subscription cost. You can increase or decrease the amount of resources in a subscription. Depending on a plan, a subscription may have the primary resource displayed in the list of subscriptions.

Some services like Microsoft Azure use a different logic and are billed for the actually consumed amount of resources. Subscriptions to these services have the PAYG (Pay-as-you-go) billing type and do not support resource managing.

You can increase or decrease the amount of resources in a subscription using the resources table.

The list of resources available for ordering within a subscription is displayed as a table with the following columns:

Resource name.
Amount — the ordered amount of a resource and a hint with information about the available range.
Unit price — the resource unit price. If the vendor set a recommended unit price ERP, it is displayed in grey for reference under the partner's price so you can estimate the margin. A unit price may include:
- A recurring payment per month or subscription period.
- A one-time payment for setup.
  The charging period depends on the billing type:
  Billing type
  Charging period
  Long-term, Reservation, and Non-Recurring
  Plan period
  PAYG external and PAYG internal
  Not applicable
  Other Month
All prices are displayed in the plan currency. A currency used by the partner to bill a subscription may differ (see Company profile and managers). If the currencies do not match, the exchange rate set in ActivePlatform is used for recalculation.
If prices that were effective on the purchase date are fixed for a customer for the full period of a subscription, the icon is displayed next to the Unit price column name.
Total — the cost of the ordered amount of a resource.
Subscription cost — the total cost of all ordered resources per the charging period. If the vendor set recommended prices, the total cost ERP calculated using them is displayed below for reference so you can estimate the margin.

The primary resource is displayed separately in the top row. Other resources are grouped as Additional resources and sorted by priority. Resources with the same priority are sorted by name (digits, from A to Z, from А to Я). If a plan does not have the primary resource, all resources are displayed together.

The amount of a resource displayed in the first row can also be changed from the list of subscriptions (see Subscriptions list).

To set the amount of resources in a subscription:

In the row with the required resource, in the Amount column, specify its amount using any of the following methods:
- Click or to collect the required amount.
- Type the required amount from your keyboard.
  Please note a hint with information about the available range for a resource:
  - Included — the amount of a resource included in the subscription cost. A customer only pays for any amount above the included.
  - From — the minimal amount of a resource mandatory for ordering.
  - To — the maximum amount of a resource available for ordering.
  If you enter a value out of the available range, the element gets the red color:
  Check the hint and enter the correct value.
Check the new value in the Total column.
Complete the steps above for other resources, if necessary.

Please first note the change of the subscription cost and then confirm the operation by clicking Save.

The updated Subscription details page will be displayed with the operation result message.

Renew

To continue using a subscription after the current expiration date, it is necessary to renew it. As a result of renewing, the expiration date is updated, and all user data is kept. Usually, subscriptions are renewed automatically. For some services, it is possible to renew a subscription manually and change the amount of resources within one operation.

To renew a subscription with a switch plan operation, see Switch plan.

Auto-renew

To activate the automatic renewing for a subscription, select the Auto-renew checkbox. On the expiration date, the subscription will be renewed for the same period with the current amount of resources.

By default, the Auto-renew option is activated for the majority of subscriptions. The subscriptions will work without any interruptions and do not require any management operations.

Change renewal options

If a Renewal order operation (see Change history) is created before the expiration date so that renewing a subscription is postponed (the operation has the Waiting for provisioning status), you still can change the period and amount of resources for renewing. Click Change renewal options and confirm the action. The existing Renewal order operation will be cancelled, and you can renew the subscription manually with a new configuration (see below).

Manual renewing

Use manual renewing when you need to renew a subscription and change the period and amount of resources. The new configuration will be applied to the subscription starting from the new period.

To renew a subscription manually and change the period and amount of resources:

Click Renew. The Renew subscription page will be displayed on the step 1 Choosing a period of tariff plan.
For the current plan, in the Tariff plan period list, select the new subscription period and click Next. The Renew subscription page will be displayed on the step 2 Config setting with the resource table.
On the step 2 Config setting:
1. Set the new amount of the primary and additional resources of the subscription.
  The list of resources available for ordering within a subscription is displayed as a table with the following columns:
  - Resource name.
  - Amount — the ordered amount of a resource and a hint with information about the available range.
  - Unit price — the resource unit price. If the vendor set a recommended unit price ERP, it is displayed in grey for reference under the partner's price so you can estimate the margin. A unit price may include:
    A recurring payment per month or subscription period.
    A one-time payment for setup.
    The charging period depends on the billing type:
    Billing type
    Charging period
    Long-term, Reservation, and Non-Recurring
    Plan period
    PAYG external and PAYG internal
    Not applicable
    Other Month
    
    All prices are displayed in the plan currency. A currency used by the partner to bill a subscription may differ (see Company profile and managers). If the currencies do not match, the exchange rate set in ActivePlatform is used for recalculation.
    If prices that were effective on the purchase date are fixed for a customer for the full period of a subscription, the icon is displayed next to the Unit price column name.
  - Total — the cost of the ordered amount of a resource.
  - Subscription cost — the total cost of all ordered resources per the charging period. If the vendor set recommended prices, the total cost ERP calculated using them is displayed below for reference so you can estimate the margin.
  The primary resource is displayed separately in the top row. Other resources are grouped as Additional resources and sorted by priority. Resources with the same priority are sorted by name (digits, from A to Z, from А to Я). If a plan does not have the primary resource, all resources are displayed together.
  The amount of a resource displayed in the first row can also be changed from the list of subscriptions (see Subscriptions list).
  To set the amount of resources in a subscription:
  1. In the row with the required resource, in the Amount column, specify its amount using any of the following methods:
    Click or to collect the required amount.
    Type the required amount from your keyboard.
    Please note a hint with information about the available range for a resource:
    Included — the amount of a resource included in the subscription cost. A customer only pays for any amount above the included.
    From — the minimal amount of a resource mandatory for ordering.
    To — the maximum amount of a resource available for ordering.
    If you enter a value out of the available range, the element gets the red color:
    Check the hint and enter the correct value.
  2. Check the new value in the Total column.
  3. Complete the steps above for other resources, if necessary.
2. Note the change of the subscription cost.
3. Click Save. The updated Subscription details page will be displayed with the operation result message.

Prolong

Subscriptions with the Monthly and Monthly Commitment billing types use prolonging as a monthly payment operation. Prolonging is performed on the billing day. A Billing day is set in ActivePlatform and can be any day of the month from 1 to 28, so prolonging a subscription for the next month may not match the calendar month. It is also possible to prolong a subscription manually and change the amount of resources within one operation. If it is done before the billing day, the new configuration will be applied to the subscription after the billing day.

Automatic prolonging

All subscriptions with the Monthly and Monthly Commitment billing types are prolonged automatically. On the billing day, the subscriptions are prolonged for the next month with the current amount of resources.

Manual prolonging

Use manual prolonging when you need to prolong a subscription and change the amount of resources. If you prolong a subscription before the billing day, the new configuration will be applied to the subscription after the billing day.

To prolong a subscription and change the amount of resources:

Click Prolong. The Prolong subscription page will be displayed on the step 1 Config setting with the resource table.
On the step 1 Config setting:
1. Set the new amount of the primary and additional resources of the subscription.
  The list of resources available for ordering within a subscription is displayed as a table with the following columns:
  - Resource name.
  - Amount — the ordered amount of a resource and a hint with information about the available range.
  - Unit price — the resource unit price. If the vendor set a recommended unit price ERP, it is displayed in grey for reference under the partner's price so you can estimate the margin. A unit price may include:
    A recurring payment per month or subscription period.
    A one-time payment for setup.
    The charging period depends on the billing type:
    Billing type
    Charging period
    Long-term, Reservation, and Non-Recurring
    Plan period
    PAYG external and PAYG internal
    Not applicable
    Other Month
    
    All prices are displayed in the plan currency. A currency used by the partner to bill a subscription may differ (see Company profile and managers). If the currencies do not match, the exchange rate set in ActivePlatform is used for recalculation.
    If prices that were effective on the purchase date are fixed for a customer for the full period of a subscription, the icon is displayed next to the Unit price column name.
  - Total — the cost of the ordered amount of a resource.
  - Subscription cost — the total cost of all ordered resources per the charging period. If the vendor set recommended prices, the total cost ERP calculated using them is displayed below for reference so you can estimate the margin.
  The primary resource is displayed separately in the top row. Other resources are grouped as Additional resources and sorted by priority. Resources with the same priority are sorted by name (digits, from A to Z, from А to Я). If a plan does not have the primary resource, all resources are displayed together.
  The amount of a resource displayed in the first row can also be changed from the list of subscriptions (see Subscriptions list).
  To set the amount of resources in a subscription:
  1. In the row with the required resource, in the Amount column, specify its amount using any of the following methods:
    Click or to collect the required amount.
    Type the required amount from your keyboard.
    Please note a hint with information about the available range for a resource:
    Included — the amount of a resource included in the subscription cost. A customer only pays for any amount above the included.
    From — the minimal amount of a resource mandatory for ordering.
    To — the maximum amount of a resource available for ordering.
    If you enter a value out of the available range, the element gets the red color:
    Check the hint and enter the correct value.
  2. Check the new value in the Total column.
  3. Complete the steps above for other resources, if necessary.
2. Note the change of the subscription cost.
3. Click Save. The updated Subscription details page will be displayed with the operation result message.

Switch plan

If available, you can transfer subscription and user data to another plan. Switching the plan is performed only manually and can be used in the following cases:

Immediate transfer from a trial to a commerce period.
Immediate transfer during a commerce period to another plan. The operation amount can be negative or equal to 0.
Renewal by switching the plan. In this case:
- The number of days before the subscription expiration date when renewal by switching the plan becomes available depends on the subscription.
- The provision of an operation is delayed until the subscription expiration date.
- After an operation is created, the Auto-renewal option is turned off for a subscription.

To switch the plan:

Click Switch plan or Switch plan on renewal. The Switching plan page will be displayed on the step 1 Choosing a tariff plan and period.
On the step 1 Choosing a tariff plan and period:
1. In the Tariff plan list, select a new plan.
2. In the Tariff plan period list, select a period for a subscription.
3. Click Next. The Switching plan page will be displayed on the step 2 Config setting with the resource table.
On the step 2 Config setting:
1. Set the new amount of the primary and additional resources of the subscription.
  For resources of the current plan, their current amount will be used by default if it fits the available range in a new plan.
  The list of resources available for ordering within a subscription is displayed as a table with the following columns:
  - Resource name.
  - Amount — the ordered amount of a resource and a hint with information about the available range.
  - Unit price — the resource unit price. If the vendor set a recommended unit price ERP, it is displayed in grey for reference under the partner's price so you can estimate the margin. A unit price may include:
    A recurring payment per month or subscription period.
    A one-time payment for setup.
    The charging period depends on the billing type:
    Billing type
    Charging period
    Long-term, Reservation, and Non-Recurring
    Plan period
    PAYG external and PAYG internal
    Not applicable
    Other Month
    
    All prices are displayed in the plan currency. A currency used by the partner to bill a subscription may differ (see Company profile and managers). If the currencies do not match, the exchange rate set in ActivePlatform is used for recalculation.
    If prices that were effective on the purchase date are fixed for a customer for the full period of a subscription, the icon is displayed next to the Unit price column name.
  - Total — the cost of the ordered amount of a resource.
  - Subscription cost — the total cost of all ordered resources per the charging period. If the vendor set recommended prices, the total cost ERP calculated using them is displayed below for reference so you can estimate the margin.
  The primary resource is displayed separately in the top row. Other resources are grouped as Additional resources and sorted by priority. Resources with the same priority are sorted by name (digits, from A to Z, from А to Я). If a plan does not have the primary resource, all resources are displayed together.
  The amount of a resource displayed in the first row can also be changed from the list of subscriptions (see Subscriptions list).
  To set the amount of resources in a subscription:
  1. In the row with the required resource, in the Amount column, specify its amount using any of the following methods:
    Click or to collect the required amount.
    Type the required amount from your keyboard.
    Please note a hint with information about the available range for a resource:
    Included — the amount of a resource included in the subscription cost. A customer only pays for any amount above the included.
    From — the minimal amount of a resource mandatory for ordering.
    To — the maximum amount of a resource available for ordering.
    If you enter a value out of the available range, the element gets the red color:
    Check the hint and enter the correct value.
  2. Check the new value in the Total column.
  3. Complete the steps above for other resources, if necessary.
2. Note the change of the subscription cost.
3. Click Save. The updated Subscription details page will be displayed with the operation result message.

Stop and Activate

If it is necessary to pause using a subscription, you can stop it and then activate it. You can also stop a subscription if a customer decided to finish using it before the expiration date. You may have a refund for the stopping period. The refund amount depends on the billing type of the subscription.

To stop or activate a subscription, click Stop or Activate and confirm the action. The updated Subscription details page will be displayed with the operation result message.

Stopped subscription will be deleted if not activated:

A subscription can be deleted on the vendor service side. For example, in Microsoft Partner Center, stopped subscriptions are deleted in 90 days. All user data is also deleted permanently.
Stopped subscriptions are deleted in ActivePlatform and then in Reseller Store after an applied period.

To avoid accidental losing user data, do not leave subscriptions in the Stopped status too long.

Delete subscription

You can manually delete a subscription only during a limited period after purchase or renewal. The period depends on the service. While deleting a subscription, all related user data on the service side is deleted permanently, too. Deleted subscriptions continue to be displayed in Reseller Store, but no actions are available.

To delete a subscription, click Delete subscription and confirm the action.

Billing type	Charging period
Long-term, Reservation, and Non-Recurring	Plan period
PAYG external and PAYG internal	Not applicable
Other	Month