Subscription details

You can use the Subscription details page to view information about a subscription, manage a subscription, and change the quantity of its resources.

To go to the details page of a subscription, click the ID or name of the subscription in any section of Reseller Store. A page with several tabs is displayed.

On this page:

Subscription

You can view the following information about a subscription on all tabs of the page:

  • The ID and name of the subscription.

  • The subscription status.

    • Active — a subscription is running.
    • Delivered — a subscription with the Non-Recurring billing type is activated.
    • Stopped — a subscription is temporarily stopped.
    • Deleted — a subscription is permanently deleted.
    • New order — a subscription is just ordered, activating is expected.
    • Waiting for manual approve — an operation for a subscription should be approved manually by a manager.
    • Graced — a subscription was not paid timely. After expiring the grace period, the subscription will be stopped.
    • Installing — installing the ordered resources of a subscription is undergoing.
    • Activating — activating a subscription is undergoing.
    • Renewing — renewing a subscription is undergoing.
    • Updating — updating the ordered resources of a subscription is undergoing.
    • Switching — the subscription plan is switching.
    • Stopping — stopping a subscription is undergoing.
    • Deleting — deleting a subscription is undergoing.
    • Installation failed — an error occurred during the resources installation process.
    • Activation failed — an error occurred during the subscription activation process.
    • Renewal failed — an error occurred during the subscription renewing process.
    • Updating failed — an error occurred during the resources updating process.
    • Switching failed — an error occurred during the subscription plan switch.
    • Stopping failed — an error occurred during the subscription stopping process.
    • Deleting failed — an error occurred during the subscription deletion process.

  • Activation date — the first day of the working period of the subscription.
  • Expiration date — the last day of the working period of the subscription.
  • Provisioning date — the expected day of the subscription activation. The provisioning date is displayed only for subscriptions in the New order status instead of the activation and expiration dates.

  • Billing type — the charging model that defines the regularity of payments for the subscription. Click info to view the description of the applied billing type.

    • Long-term — annual payments.
    • Monthly — monthly payments.
    • Monthly endless — monthly payments, perpetual subscription (endless period).
    • Monthly Commitment — monthly payments, one-year commitment to using the ordered amount of resources.
    • Monthly for ESET — monthly payments, subscription to the ESET service for ISPs.
    • Non-Recurring — one-time payment.
    • Non-Refund — monthly payments, one-year commitment to using the ordered amount of resources.

    • PAYG external — usage-based payments (Pay-as-you-go), calculated on the service side.

    • PAYG internal — usage-based payments (Pay-as-you-go), calculated in ActivePlatform.

    • Pay-in-full — monthly payments for the maximum used amount of resources. The period from the purchase day to the first day of the next month is free.
    • Reservation — payments for the full period of a subscription in advance.
    • License-based (Monthly) — monthly payments for the maximum used amount of resources. The period from the purchase day to the first day of the next month is free.

  • Account — the name of a customer who uses the subscription.
  • Plan — the name of a plan to which the subscription is ordered.

For subscriptions with the PAYG billing type, a link to the Analytics (see Analytics) section is also displayed. Click it to view the resource consumption information for the subscription with the predefined filters.

Subscription management

On the Subscription management tab, you can perform operations with a subscription. The availability of the operations depends on the subscription status, current date, and other conditions:

  • Switch plan — change the subscription plan (immediate switch).
  • Switch plan on renewal — change the subscription plan on its expiration date (delayed switch).
  • Renew — renew the subscription for the next period.
  • Change renewal options — renew the subscription for the next period with the new quantity of resources.
  • Stop — temporarily stop using the subscription.
  • Activate — resume using the subscription.
  • Prolong — prolong the subscription for the next month.
  • Delete subscription — permanently delete the subscription and all related user data on the service side.
  • Auto-renew — activate the automatic renewing for the subscription.
  • Change the amount of resources — increase or decrease the quantity of the subscription resources.

For the detailed description, see Subscription management.

On the Subscription management tab, you can also view the current quantity of the subscription resources.

The list of resources available for ordering within a subscription is displayed as a table with the following columns:

  • Resource name.
  • Amount — the ordered quantity of a resource and a hint with information about the available range.
  • Unit price — the resource unit price that may include:
    • A recurring payment per month or subscription period.

    • A one-time payment for setup.

      The charging period depends on the billing type:

      Billing type

      Charging period

      Long-term, Reservation, and Non-Recurring

      		Plan period

      PAYG external and PAYG internal

      		Not applicable
      OtherMonth

    All prices are displayed in the plan currency. A currency used by the partner to bill a subscription may differ (see Company profile and managers). If the currencies do not match, the exchange rate set in ActivePlatform is used for recalculation.

    If prices that were effective on the purchase date are fixed for a customer for the full period of a subscription, the lock icon is displayed next to the Unit price column name.

  • Total — the cost of the ordered quantity of a resource.
  • Subscription cost — the total cost of all ordered resources per the charging period without any possible discount.

The primary resource is displayed separately in the top row. Other resources are grouped as Additional resources and sorted by priority. Resources with the same priority are sorted by name (digits, from A to Z, from А to Я). If a plan does not have the primary resource, all resources are displayed together.

The quantity of a resource displayed in the first row can also be changed from the list of subscriptions (see Subscriptions list).

If the partner has a discount that can be applied to the subscription, the discount percentage is displayed next to the subscription cost.

Information about a discount does not guarantee that the discount will be applied. The actual quantity of the discount is calculated after closing a billing period. By that moment, the partner may have another discount, or the displayed discount may expire.

Change history

On the Change history tab, you can view the list of operations for the subscription:

  • Sales order — purchasing the subscription.
  • Switch order — changing the subscription plan.
  • Change order — increasing or decreasing the quantity of the subscription resources.
  • Renewal order — renewing the subscription for the next period.
  • Prolong order — prolonging the subscription for the next month.

For the detailed description, see Change history.

Subscription activation

On the Subscription activation tab, you can view the link to the vendor portal and the step-by-step instruction on how to activate the subscription, if applicable.

Follow the instruction thoroughly. If a subscription has a temporary password, use the password for the first logging in and set up your password. Keep your password in a safe place. For the majority of services, Reseller Store does not store passwords.

Reservation

For Microsoft Azure subscriptions, the Reservation tab is displayed. On this tab, you can view information about the Microsoft Azure RI service.

Notes

On the Notes tab, you can manage notes added to a subscription.

Every manager of a partner registered in Reseller Store can view subscription notes. Unlike the others, managers with the Product owner role cannot add and delete subscription notes. The Notes tab also includes notes added to a subscription via ActivePlatform and system notes (for example, for migrated subscriptions).

The list of notes includes the following columns:

  • Created at — the date and time when a note was added.
  • Note — the text of a note and a link with the name of the attached file (optionally).
  • User — the name of a manager who added a note.
  • A сolumn with the Delete button. You can delete notes added by any manager.

To add a note to a subscription:

  1. Click Add note. A group of elements for a new note is displayed.
  2. In the Description field, enter up to 5000 characters of your note.
  3. Optionally, click and attach a file to your note (up to 2 MB).
  4. Click Create.