To view the correction details:
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Go to Corrections (see Navigation). The list of corrections is displayed (see Viewing the list of corrections).
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Click the ID of the required correction. The correction details page is displayed.
The correction details page includes the following tabs:
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General — information about the correction:
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Account — the name of the account linked to the correction.
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Manager — the manager created a correction.
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Status — one of the following correction statuses.
Approval required — a new correction is created.Approved — a correction is approved.Declined — a correction is declined. -
Include in Invoice — indicates whether the correction is included in an invoice. For corrections included in an invoice, the following additional elements are displayed:Subscription — a link to the subscription details page specified during the correction creation.Subscription payment model — Postpay or Prepay.Period from and Period to — the period related to the correction.The period is used only to inform the customer and does not affect in which invoice the correction will be included. A correction is always included in an invoice for the billing period in which it was approved (see Approving a correction).
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Total — the amount of the correction. If the correction is linked to a postpaid subscription, it changes the current debt for this subscription rather than the account balance.
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Comment — additional information about the correction.
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Created at — the date and time when the correction is created.
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Approved at — the date and time when the correction is approved by a manager. For corrections in the Approved status only.
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Log — the history of the correction changes (see Viewing an object log).