Pay payment

Your pending payments have the Waiting for payment and Expired statuses. The number of these payments is displayed in the navigation menu of the Billing section and the Subscriptions and payments widget on the Main page. You can pay from the balance (except for the top-up payments) or by any available payment method.

If certain conditions are met, the platform can automatically use funds on the account balance to pay payments on the expiration date. Such payments have an icon in their card.

In this article:

Pay payment manually

To pay a payment:

  1. Go to the list of payments by doing any of the following:
    • On any page — in the navigation menu, select Billing > Payments (see Screen layout).
    • On the Main page — in the Subscriptions and payments widget, click Unpaid payments (see Main page).
  2. Find the required payment in the list. The Waiting for payment and Expired statuses are automatically selected in a filter (see List of payments).
  3. In the payment card, click Pay and, in the pop-up window, select the preferred payment method.
  4. Complete the payment procedure. Specifics of different payment methods are described in Payment methods.

If you select Pay from balance, but your current balance is lower than the amount of the required payment (taking into account the allowed negative balance limit), the Top Up Balance page is displayed (see Top up balance) with the prefilled fields as follows:

  • Amount — the payment amount.
  • Payment purpose — Pay invoice <required payment number>.

Click Create payment and then, in the payment card, click Pay and select the preferred payment method. After paying, return to the required payment you wanted to pay.

Autopay from balance

The platform automatically use funds on the account balance to pay payments on the expiration date if the following conditions are met:

  1. There is a sufficient amount of funds on the account balance.
  2. Invoices are issued by the platform rather than an external system.
  3. For a postpaid payment:
    1. Status — Waiting for payment.
    2. The expiration date of the payment (Due date +1 day) has not yet occurred.
  4. For a prepaid payment:
    1. Status — Waiting for payment.
    2. The status of the linked subscription is Active, Delivered, or Graced.
    3. The type of the linked order is either renewal order or prolong order:
      1. For a renewal order:
        1. The order was created before the expiration date of the linked subscription.
        2. The expiration date of the linked subscription has not yet occurred.
        3. The subscription auto-renewal is turned on.
      2. For a prolong order:
        1. The order was created before the Paid to or automatically on the Paid to date.
        2. The Paid to date of the related subscription has not yet occurred, or it has occurred, but the subscription has a grace period.
  5. For a joined payment:
    1. The payment is linked to only renewal orders and prolong orders.
    2. All linked orders meet the conditions for a prepaid payment.