Separate payments

A joined payment (see Join payments) in the Waiting for payment status linked to at least one order can be split back to separate independent payments.

To separate payments:

  1. Go to the list of payments by doing any of the following:
    • On any page — in the navigation menu, select Billing > Payments (see Screen layout).
    • On the Main page — in the Subscriptions and payments widget, click Unpaid payments (see Main page).
  2. Find the required joined payment in the list. The Waiting for payment status is automatically selected in a filter (see List of payments).
  3. In the payment card, click Separate and, in the pop-up window, confirm the action:
    1. The joined payment disappears from the list.
    2. Separate payments in the Waiting for payment status are created for each order.
    3. If any top-up payments were included in the joined payment, a single top-up payment in the Waiting for payment status is created with the amount equal to the sum of these payments,