Join payments

Joining payments allows you to create one new payment instead of several existing ones. Joining is available only for top-up payments and payments for prepaid orders in the Waiting for payment status.

Payments can be joined as follows:

  • Manually — in the Customer Control Panel. A manually created joined payment may join top-up payments and is therefore not always linked to orders.
  • Automatically — if your reseller enabled this feature for customers. Only payments lined to renewal and prolong orders can be automatically joined. An automatically created joined payment is always linked to several orders.

In this article:

Payments joined manually

To join several payments in one payment:

  1. Go to the list of payments by doing any of the following:
    • On any page — in the navigation menu, select Billing > Payments (see Screen layout).
    • On the Main page — in the Subscriptions and payments widget, click Unpaid payments (see Main page).
  2. Find the required payments in the list. The Waiting for payment status is automatically selected in a filter (see List of payments).
  3. Click Join payments. A checkbox appears to the left of each payment available for joining, and the pop-up panel with the number of selected payments and buttons appears at the bottom of the page.
  4. Select the checkboxes for the checkboxes you want to join:
    • If a payment cannot be joined, its checkbox is not available.
    • Select minimum two payments — the Join payments button on the pop-up panel at the bottom of the page becomes available.
  5. At the bottom of the page, click Join payments:
    1. The selected payments disappear from the list.
    2. A new payment in the Waiting for payment status appears with the amount equal to the total amount of the selected payments.
    3. The details of the new payment (see View payment details) include information about every selected payment.
    4. The Separate button is available for the new payment (see Separate payments).

Payments joined automatically

Automatic join payments for prepaid orders

Automatic creation of a joined payment linked to several prepaid orders is performed as follows:

  1. The platform attempts to join payments for your account every night when the billing process has completed the following actions:
    1. Create the required prolong orders and renewal orders for your subscriptions.
    2. Attempt to pay from your account balance for the created prolong orders — if the current date = Paid to of the subscriptions (see Prolong subscription).
    3. Attempt to pay from your account balance for the created renewal orders — if the current date = the expiration date for the subscriptions with the selected Auto-renew option (see Auto-renew subscription).
  2. For the created orders, the platform joins the linked payments if a payment complies with all the following conditions:
    • A payment has the Waiting for payment status.
    • A payment is linked to an order of one of the following types:
      • Prolong order regardless of the status of the Auto-renew option of a subscription.
      • Renewal order for a subscription with the selected Auto-renew option.
  3. For the orders with the joined payments:
    1. The linked payments are cancelled.
    2. A single joined payment is created:
      • The amount of the joined payment equals to the sum of the linked orders.
      • The joined payment has the Waiting for payment status.
  4. When a joined payment is created, you get a single Joined payment created notification.
  5. For orders not included in a joined payment (including the case when only one order was created by the billing process), you get separate Order created notifications.

Automatic pay joined payment for several prepaid orders

Automatic paying a joined payment linked to several orders is performed as follows:

  1. The platform attempts to complete a joined payment from your account balance when any of the following occurs:
    • The current date = Paid to of a subscription from any linked order.
    • The current date = the expiration date of a subscription from any linked order.
  2. If your account balance has sufficient funds, the joined payment and all linked orders are completed.
  3. If your account balance does not have sufficient funds, only the subscriptions triggered the process of completing the joined payment are stopped. The joined payment remains in the Waiting for payment status.