Managing an Order

The following types of Orders are used in the platform:

• Sales Order — a customer ordered a new Subscription (see Ordering Subscriptions).
• Prolong Order — the platform prolonged an existing Subscription for the next Billing period (see Prolonging a Subscription).
• Renewal Order — a customer renewed an existing Subscription (see Renewing a Subscription).
• Change Order — a customer changed the ordered quantity of the Subscription Resources (see Upgrading or Downgrading a Subscription).
• Switch plan Order — a customer switched from one Plan to another (see Switching a Plan).

Orders management includes the following operations:

• Creating an Order
• Viewing the List of Orders
• Viewing Order Details
• Editing a Setup Fee of the Sales Order
• Setting the Expiration Date
• Manual approving of a Payment for the Order
• Cancelling an Order
• Editing an Order

If Payments are set to be completed automatically (see General system settings), the related Orders are completed automatically too.