Cancelling a payment

A payment can be cancelled as follows:

• Automatically — only a Payment for order in the Waiting for payment status. For example, when a linked order is cancelled due to its expiration (see Cancel unpaid order in in Creating an account class).
• Manually — only a Payment for order and Payment for the manual topping up of the balance in the Waiting for payment status. The linked order is also cancelled.
• Payments for rendered services can be cancelled manually only when external management of invoices for the Postpay model by a third-party ERP system is activated, and a payment in the Waiting for payment or Expired status is linked to unapproved invoice (see Managing invoices for the Postpay model by a third-party ERP system).

To manually cancel a payment:

1. Go to Payments (see Navigation). The list of payments is displayed (see Viewing the list of payments).
2. Click the ID or number of the required payment. The payment details page is displayed (see Viewing payment details).
3. Click Cancel Payment and confirm the action. The payment gets the Cancelled status.