Managing users

A user is a person who uses the Customer Control Panel to access services and perform operations on behalf of an account. The user data includes personal information, login (email), and password.

A user can have one of the following access levels within an account:

• Owner — maximum privileges. An account can have only one user with the Owner access level.
• Admin — can manage subscriptions and other users except for the Owner.

• Finance manager — can pay payments but cannot cancel them.

• User — minimum privileges, can only access services assigned by an Administrator or the Owner.

All users are divided into two main groups:

• External — emails of these users are created outside ActivePlatform. External users are not created in ActivePlatform, they are invited by an Administrator or the Owner.
• Internal — emails of these users are created and maintained in ActivePlatform. Creating internal users is only possible for email hosting services like Open-Xchange and Microsoft Exchange. In the current version of the platform, the support of internal users is limited.

In the Operator Control Panel, the following operations with users are available:

• Managing account's users
• Creating a user
• Viewing the list of users
• Viewing and updating user information
• Resetting a user's password
• Global deactivation of a user