Delayed renewing of a Subscription

Delayed renewing is used for Subscriptions with the following Billing types:

  • CSP monthly
  • CSP annual
  • Pay in full
  • License-based (Monthly)

Delayed renewing allows an Operator to renew a Subscription with the certain Billing type in advance, before the Subscription expiration day, and change the amount of the Resources (regardless of the fact whether all Charges were closed manually or not). In this case, the provisioning of the Renewal Order has the following parameters: Delayed = Yes and Provisioning date = the Subscription expiration day. Provisioning of the Renewal Order is postponed to the Subscription expiration day (see Viewing Order Details).

A delayed Renewal Order is generated in the following cases:

  • Automatically before the specified number of days to the Subscription expiration day — for Subscriptions that have the Auto-renew point (days) parameter greater than 0 (see Auto-Renewing a Subscription). By default, the amount of Resources in the Renewal Order is set equal to the current.
  • Manually — for Subscriptions that have the Manual renew point (days) parameter non-equal to 0 or as a result of editing an existing Renewal Order.

To change the amount of the Resources in the delayed Renewal Order:

  1. Sign in to the Operator Control Panel.
  2. Complete one of the following steps:
    • Edit the existing Renewal Order (see Editing an Order).
    • If the Renewal Order is not created, create it manually:
      1. On the Navigation Bar, go to Subscriptions (see Navigation). The list of Subscriptions is displayed.
      2. Click the ID or Name link of the Subscription. A page with Subscription information is displayed (see Viewing and updating Subscription's details). 
      3. On the Toolbar, click Renew.

      As a result, the page of the new Renewal Order creation is displayed.



  3. On the Renewal Subscription page, in the Plan period list, select the renewal period and click Next. The Renewal Order creation page with the Plan, Plan period, Subscription, and Resources information is displayed. For the elements description, see Ordering a Subscription at the Plan prices.

    On the Renewal Subscription page:

    • The payment model of the Subscription is not available for changing.
    • The Individual prices toggle is not available for changing.
    • For Subscriptions ordered at the individual prices, the values of the individual prices are available for changing.




  4. On the Renewal Order creation page, for the required Resources, in the Total amount column, set the new amount.
  5. For a Subscription to a Plan for an Application Template that is based on the Manual Provisioning Plugin and has Parameters applied to the Resources (see Managing Parameters of an Application Template), on the additional step, specify the sets of values of the Parameters for every added or excluded unit of the Resource.
  6. On the next step, the Order confirmation page is displayed.



  7. Check the Order details. If you have a promotion code (see Creating a Promo Code manually), enter it in the Promo Code field to set a discount.

    On the Subscription configuration steps, all prices are displayed in the Plan currency (see Plan Information). On the Order confirmation step, all prices are displayed in the Reseller currency (see Creating a Reseller).

    If confirmation of an Order is not available, a message explaining the reason is displayed, and the Submit button is not available.

  8. Click Submit. A Renewal Order will be created with the following parameters: Delayed = Yes and Provisioning date = the Subscription expiration day.

A delayed Renewal Order has the following specifics:

  • After completing the Payment (for the Prepay model) or creating the Renewal Order (for the Postpay model), the Renewal Order gets the Waiting for provisioning status and remains the status till the Subscription expiration date. No information is sent to the Service side till the Subscription expiration date too.
  • Provisioning of the Renewal Order in the Waiting for provisioning status starts when the current date is equal to or greater than the Subscription expiration date. The Renewal Order gets the Provisioning status.
  • The Charges of the Renewal Order are generated for the period starting from the Subscription expiration date.
  • For the Renewal Order in the Waiting for provisioning status, the linked Charges have the New status.
  • Before the Subscription expiration date, the Renewal Order can be cancelled (see Cancelling an Order) or edited (see Editing an Order).
  • If the Payment for the Renewal Order is not completed in time, the Subscription stops and then can be renewed manually.