Managing account statuses

An account can have one of the following statuses:

Active — an account can order and manage subscriptions.
Administrative hold — an account is blocked manually by a manager (see Moving an account to the administrative hold).
Credit hold — an account is blocked automatically due to a debt on the account balance (see Credit hold of the account). The terms of the credit hold are set in an account class (see Account classes).
Deleted — an account is deleted manually by a manager (see Deleting an account).

The statuses are compared in the following table.

	Account status
	Active	Credit hold	Administrative hold	Deleted
User access rights	Users can access the Customer Control Panel of an account.	Users can access the Customer Control Panel of an account.	Users cannot access the Customer Control Panel of an account: A user attached only to this account is not allowed to perform any actions. If a user is attached to several accounts, one of which has the Administrative hold status, the account status is displayed in the list of user accounts in the Customer Control Panel.	Users cannot access the Customer Control Panel of an account: A user attached only to this account has limited discovery access to the Customer Control Panel with the ability to order a subscription, create a new account, and become its Owner. If a user is attached to several accounts, one of which is deleted, the deleted account is not displayed in the list of user accounts in the Customer Control Panel.
Conditions for moving to the status	Automatically or manually, depending on the status	Automatically, according to the configured conditions	Manually by a manager	Manually by a manager
Actions and restrictions for moving to this status	A new account is created in the Active status. An account can get the Active status from the following statuses: Credit hold or Administrative hold.	An account can get the Credit hold status only from the Active status.	An account can get the Administrative hold status from the following statuses: Active or Credit hold.	An account can get the Deleted status from any other status.