Cancelling an order

An order can be cancelled automatically (for example, on the order expiration date (see Setting the expiration date) or on the subscription expiration date (see Managing orders)) or manually.

An order can be cancelled manually in the following cases only:

• In the Waiting for payment status within the Prepay model. The linked payment is also cancelled.
• In the Waiting for provisioning status (a delayed order) and then:
  1. Charges in the New status are deleted.
  2. If the order is linked to a completed payment, the payment amount is refunded to the account balance.

To cancel an order:

1. Go to Orders (see Navigation). The list of orders is displayed (see Viewing the list of orders).
2. Click the ID or number of the required order. The order details page is displayed (see Viewing order details).
3. Click Cancel Order and confirm the action.