Managing orders

An order is a request to buy a new subscription or change, prolong, or renew an existing one.

Orders created for a subscription are processed sequentially, as they were created. If an order is not processed (an order has any status except for Completed or Cancelled), creating new orders by a manager and account is not allowed for this subscription. At the same time, automatic creating renewal orders on the expiration date for auto-renewing subscriptions is possible as follows: the platform cancels the existing change order, or switch plan order, or prolong order in the Waiting for payment status, and creates a renewal order for the current subscription configuration.

If an order for a prepaid subscription is completed after the beginning of the covered period, the order description is updated. The order details are recalculated for the rest of the period, and the order amount is reduced proportionally. The difference between the original order amount stored in the linked payment and the new amount is used to top up the account balance. In the Customer Control Panel, the details of such payment (see View payment details) include the charges table with the recalculated amount and the top-up amount as a separate item.

In this section:

• Managing an order
  • Creating an order
  • Viewing the list of orders
  • Viewing order details
  • Setting the expiration date
  • Manual approving of a payment for the order
  • Cancelling an order
  • Editing an order
• Managing tasks
  • Viewing the list of tasks
  • Viewing task details
  • Restarting a task
  • Cancelling a task
• Manual operations
  • Viewing the list of manual operations
  • Managing manual operations
• Automatic operations that use scenarios
  • Viewing the list of the automatic operations
  • Viewing automatic operation details