Returning an account from the credit hold

In this article:

Conditions for returning an account from the credit hold

An account in the Credit hold status automatically gets the Active status in the following cases:

• The account balance became greater than or equal to the financial blocking threshold set in the account class (see Creating an account class) or individually for the account (see Viewing and updating account's details):
  • If the subzero period is expired, the minimum top-up amount is required to pay off the whole debt and bring the account balance to 0.
  • If the subzero is not yet expired, it is enough to bring the account balance to the financial blocking threshold.
• A manager set a new financial blocking threshold in the account class or individually for the account so that the account balance became greater than or equal to the financial blocking threshold — only if the subzero is not yet expired.

Subscriptions behavior after returning an account from the credit hold

Returning an account from the credit hold affects only the statuses of prepaid subscriptions with the Pay as you go billing type (see Moving an account to the credit hold) as follows:

• If in the account class (see Account Classes) and service terms (see Creating a service term), Stop subscription type = Automatically:
  • Subscriptions that had the Active or Graced statuses before the credit hold, including the subscriptions after getting their "stable" statuses, get their status back.
• If in the account class (see Account Classes) or service terms (see Creating a service term), Stop subscription type = Manually:
  • Subscriptions that had the Active or Graced statuses before the credit hold, including the subscriptions after getting their "stable" statuses, get their status back.
  • If a manager declined a manual operation for stopping a subscription when the account moved to the credit hold, but then stopped the subscription manually, the subscription remains in the Stopped status.
  • Manual operations in the Approval required status (see Manual operations) for moving subscriptions to the Stopped status are automatically declined with the following comment: Account was moved from credit hold. The subscriptions get their previous status back.

After returning an account from the credit hold, the limitations for managing subscriptions caused by the credit hold (see Moving an account to the credit hold) are removed.