Managing responsible managers

A responsible manager is a product manager with the assigned role. A responsible manager can be assigned to an account ordered a subscription within the product.

In this article:

Viewing the list of responsible managers

To view the list of responsible managers:

  1. Go to Products (see Navigation). The list of products is displayed (see Viewing the list of products).
  2. Click the ID or name of the required product. The product details page is displayed (see Viewing and updating product information).
  3. Go to the Responsible Managers tab. The list of responsible managers is displayed.



The list includes the following columns:

  • ID — the unique identification number of a responsible manager.
  • Name — the name of a responsible manager as the link to the manager details page (see Viewing and updating manager's information).
  • Role — the manager role of a responsible manager (see Managing roles of responsible managers).

  • Accounts — the number of accounts assigned to a responsible manager.

  • Status — the status of a responsible manager:
    • Active — a responsible manager is available for assigning to accounts.
    • Inactive — a responsible manager is not available for assigning to accounts.

Adding a new responsible manager

To add a new responsible manager:

  1. On the Responsible Managers tab of the required product, click Add manager. The New Manager page is displayed.



  2. In the Manager list, select the required manager among all managers of the reseller (see Viewing the list of managers).
  3. In the Role list, select the required manager role (see Managing roles of responsible managers).
  4. Click Create. The updated list of responsible managers is displayed.

Changing the role of a responsible manager

The role of a responsible manager who is assigned to at least one account cannot be changed. The number of assigned accounts is displayed in the Accounts column in the list of responsible managers.

To change the role of a responsible manager:

  1. On the Responsible Managers tab of the product, click the ID of the required responsible manager. The responsible manager details page is displayed.



  2. In the Role list, select the required manager role.
  3. Click Update. The updated list of responsible managers is displayed.

Changing the status of a responsible manager

A responsible manager assigned to at least one account cannot be deactivated. The number of assigned accounts is displayed in the Accounts column in the list of responsible managers.

To change the status of a responsible manager:

  1. On the Responsible Managers tab of the product, click the ID of the required responsible manager. The responsible manager details page is displayed.
  2. On the responsible manager information page:
    • To deactivate an active responsible manager, click Deactivate and confirm the action.
    • To activate an inactive responsible manager, click Activate.

Deleting a responsible manager

A responsible manager assigned to at least one account cannot be deleted. The number of assigned accounts is displayed in the Accounts column in the list of responsible managers.

To delete a responsible manager:

  1. On the Responsible Managers tab of the product, click the ID of the required responsible manager. The responsible manager details page is displayed.
  2. Click Delete and confirm the action. The updated list of responsible managers is displayed.