Managing Orders

An Order is a request to purchase, prolong, or renew a Subscription or to change the quantity of Resources of the Subscription. An Order is generated automatically after:

  • Ordering a Subscription via the Customer Control Panel or Customer Store (see Ordering a Subscription) or by a Manager via the Operator Control Panel — Sales Order.
  • Changing the amount of Resources of the Subscription via the Customer Control Panel (see Changing amount of Resources) or by a Manager via the Operator Control Panel — Change Order.
  • Switching the Subscription Plan via the Customer Control Panel (see Changing a Plan of the existing Subscription) or by a Manager via the Operator Control Panel — Switch Order.
  • Renewing a Subscription automatically, via the Customer Control Panel (see Renewing a Subscription), or by a Manager via the Operator Control Panel — Renewal Order.
  • Prolonging a Subscription with monthly payments for the next Billing period automatically, via the Customer Control Panel (see Prolonging a Subscription), or by a Manager via the Operator Control Panel — Prolong Order.

Orders created for a Subscription are processed sequentially, as they were created. If an Order is not Completed or Cancelled, creating new Orders by an Operator and Customer is not allowed for this Subscription. At the same time, automatic creating Renewal Orders for auto-renewing Subscriptions is still allowed unless an unprocessed Prolong Order exists.

For prepaid Subscriptions, an Order is linked to a Payment. The Payment completion is required to complete an Order and to start the Service provisioning. If an Order a prepaid Subscription is completed after the beginning of the covered period, the Order description is updated. The Order details are recalculated for the rest of the period, and the Order amount is reduced proportionally. The difference between the original Order amount stored in the linked Payment and the new amount is used to top up the Account balance. The details of such Payment (see Viewing Payment Details) include the Charges table with the recalculated amount and the top-up amount as a separate item.

For postpaid Subscriptions, an Order is not linked to a Payment. Service provisioning starts automatically after the Order confirmation.

The Reseller can set up autocompleting for Payments. In this case, all Payments, that are created automatically or manually both for the Prepay and Postpay models, change their status from the Waiting for payment to Completed automatically. The related Orders are completed automatically too.

In this section: