Renewing a subscription

A subscription can be renewed in the following modes:

After renewing, cancelling a subscription (see Deleting a subscription) and delayed closing of all charges may be available taking into account the deletion settings in a service term (see Creating a service term).

Additionally, a subscription can be renewed with switching the plan — see Delayed switch plan order in Switching a plan.

  • For all active subscriptions to trial periods, as well as for stopped subscriptions to trial periods based on the Vendor Service Plugin, trial periods are available for manual renewing. Please note that renewing a trial period of a subscription may cause a financial loss for the reseller, since not every vendor provides this possibility. The corresponding warning message is displayed in the Autorenewal settings group on the Renewal Subscription page if a trial period is selected.
  • If any restrictions are imposed on the reseller or an account, and the product linked to a subscription is not included in the list of exceptions, subscription renewing is not available (see Managing the validation service). For orders created manually, the corresponding message is displayed on the order confirmation step. For automatic attempts to create an order, the message is displayed in the Log of a subscription (see Viewing an object log).

For subscriptions ordered at the plan prices (see Ordering a subscription at the plan prices), after automatic and manual renewal, the following changes are applied starting from a new subscription period:

  • The subscription price is updated from the plan.
  • The plan net cost is updated with the current value at the moment of the renewal order creation.

For subscriptions ordered at individual prices (see Ordering a subscription at the individual prices), after automatic and manual renewal, the following changes are applied starting from a new subscription period:

  • The subscription price is updated from the plan or remains its individual value depending on the subscription renewal settings.
  • The plan net cost is updated with the current value at the moment of the renewal order creation.
  • After the next billing day since the subscription renewing, for closed customer charges, reseller charges are created at all upstream reseller levels using the net costs at all reseller levels effective at the moment of the renewal order creation.