Renew subscription

In this article:

General info

Subscriptions can be renewed automatically and manually. The number of days before the subscription expiration date when renewal becomes available depends on the subscription. Some subscriptions use delayed renewal. The difference between delayed and regular renewal is that a delayed order goes through the Waiting for provisioning status, and the platform postpones sending a request to renew a subscription on the vendor's side until the expiration date. Thanks to this, after paying for an order (within the Prepay model) or after creating it (within the Postpay model), you can still cancel the order (see Cancel order) or change it (see Edit order) and select a different subscription period and change the quantity of resources. In the case of a regular renewal order, the current subscription configuration is used, and a request is sent to the vendor side immediately after the order is paid (within the Prepay model) or after it is created (within the Postpay model). For some services, deleting a subscription may be available during the limited period after its renewal (see Delete subscription).

Additionally, you can renew some subscriptions that use delayed renewal by switching their plan. So a delayed switch plan order is used to renew a subscription.

Depending on the plan terms, renewing some subscriptions close to the billing day uses a renewal order with an extended period, including not only the rest of the period to the billing day but also the whole next month. Otherwise, a prolong order would be created too close to the next billing day, and it would not be enough time to pay for the prolongation.

Auto-renew subscription

Auto-renewal ensures that your subscription is renewed on time and avoids stopping and subsequent data deletion.

If auto-renewal is turned on, the platform creates a renewal order with the current quantity of resources and a payment the predefined number of days before the subscription expiration date. If you do not pay the payment, but your account balance has sufficient funds, the platform automatically pays it on the subscription expiration date, and the subscription is renewed for the same period. For your convenience, your reseller can also activate automatic joining in a single payment for all payments for prolong orders (see Prolong subscription) and renewal orders created automatically for your account on the same night.

Auto-renewal has the following limitations:

• Subscriptions in the Stopped status are not auto-renewed even if auto-renewal is turned on.
• Auto-renewal is not available for trial and endless subscriptions.
• Your reseller can forbid changing the status of the auto-renewal option for some subscriptions.
• Auto-renewal is turned off and blocked when a subscription gets the Waiting for manual approve status. When a subscription gets back its previous status, auto-renewal is restored, too.

To configure auto-renewal for a subscription:

1. In the navigation menu, select Subscriptions. The list of subscriptions is displayed (see List of subscriptions).
2. Find the required subscription.

3. In the subscription card, set the Auto-renewal switch to the required position and confirm the action.

   The Auto-renewal switch is also available on the subscription details page (see Subscription details).

Manual renew subscription

Manual renewal allows you to do the following:

• Create a renewal order if it is not created yet or it was cancelled. Depending on the subscription, it can be regular or delayed renewal order. Creating a delayed order allows you to select a different subscription period and change the quantity of resources. In the case of a regular renewal order, you can renew only with the current subscription configuration.
• Edit a delayed renewal order in the Waiting for provisioning status to select a different subscription period and change the quantity of resources. You can edit renewal orders created automatically and manually.

To renew a subscription manually:

1. In the navigation menu, select Subscriptions. The list of subscriptions of the current account is displayed (see List of subscriptions).
2. Find the required subscription in the list.
3. Select the appropriate action:
   • Create a new order:
     1. In the header, click and select Renew in the menu.

     2. If it is possible to renew the subscription by switching its plan, in a pop-up window, select Renew without switch plan.

        The Renew button is also available on the Managing tab of the subscription details page (see Subscription details).

        To renew a subscription with a switch plan order, see Switch plan.

        
        

   • Edit an existing order — see Edit order.
     The Order registration page is displayed.
4. Complete the following steps:
   
5. Click Submit.
6. For a prepaid subscription, pay the payment linked to the created order (see Pay payment).

Subscription configuration

On the Subscription configuration step:

1. Select a period to renew a subscription.
2. Check the payment model.

3. Set the quantity of resources required in the subscription after renewal.

   In the case of a regular renewal order, changing the resource quantity is not available. If necessary, change the resource quantity before renewing by a separate order (see Change resources).

   Reducing the resource quantity may be limited the resources used on the service side, such as assigned licenses or utilized storage space. If necessary, change the resource quantity used on the service side before renewing. The platform checks the resource quantity used on the service side before going to the next order step. If the new resource quantity in an order appears less than the used, this number is displayed in a message, and the next order step becomes not available.

   Subscription resources

   

   The primary resource is displayed separately in the top row. Other resources are grouped as Additional resources. If a plan does not have the primary resource, all resources are displayed together.

   For every resource, the following information is displayed:

   • The name of a resource.
   • The ordered number of resource units, buttons for changing it, and information about the limits.
   • The resource unit price that may include:
     • A recurring payment per charging period (a month or whole subscription period).

     • A one-time payment for setup.

   • The cost of the ordered quantity of a resource for the charging period.

   Below the list of resources, the following information is displayed:

   • The total cost of all ordered resources for the charging period, excluding possible discounts.
   • Taxes, if they are applied to your orders:
     • Tax not included — taxes will be calculated and added to the order amount on the confirmation step or later by a third-party system.

     • Tax included — taxes are already included in the prices.
       If only one tax is applied, its name and rate are displayed.

   To change the ordered number of resource units, in the a with the required resource, specify its quantity using any of the following methods:

   • Click or to collect the required number.

   • Type the required number using your keyboard.

     Please note a hint with information about the available range for a resource:

     • Included — the quantity of a resource included in the subscription cost. You only pay for any quantity above the included.
     • From or Min — the minimal quantity of a resource mandatory for ordering.
     • To or Max — the maximum quantity of a resource available for ordering.

     If you enter a value out of the available range, the element gets the red color:

     

     Check the hint and enter the correct value.

4. Check the subscription cost per charging period. The order amount will be calculated on the Confirmation step.
5. Check information about taxes, if they are applied to your orders:
   • Tax not included — taxes will be calculated and added to the order amount on the confirmation step or later by a third-party system.

   • Tax included — taxes are already included in the prices.
     If only one tax is applied, its name and rate are displayed.

6. Click Next.

On the Subscription configuration step, all prices are displayed in the plan currency. If the currency your reseller uses to bill your account differs, the prices will be recalculated on the Confirmation step.

Additional information

Depending on the service, you may need to set additional parameters for a subscription. For details, see Services. User documentation.

For example, for a subscription with manual approval, specify the sets of values of parameters for every resource unit added to or removed from a subscription.

If no additional parameters are required, this step is skipped automatically.

Confirmation

On the Confirmation step:

1. Check the following information:
   • The selected period to renew a subscription.
   • Payment model.
   • The description of ordered items, including the names of resources and the subscription, covered period, and price type.
   • The order amount for the selected resource quantity, resource unit price, discount (if applied), and covered period (in months).
   • The name, rate, and amount of every applied tax (if any) — click a link to view details:
     • Tax included — taxes are included in the prices. If only one tax is applied, its name and rate are displayed.
     • Tax not included — taxes will be calculated and added to the order amount later by a third-party system.
   • The discount amount (if applied).
2. If you have a promo code, to get a discount:
   1. Enter your promo code in the Promo code field and click Apply. Using promo codes is not available if your manager ordered this subscription for you at individual prices.
   2. Check the final amount of the order.

On the Confirmation step, all prices are displayed in the currency your reseller uses to bill your account. If the plan and reseller currencies differ, the prices are recalculated using the actual exchange rate (see Main page).