Creating an account

An account is created with an attached user — the Owner. The Owner has full financial and administrative control of the account. The account can have only one user with the Owner access level. This user can be automatically created while creating an account or can be created in advance (see Creating a user).

To create an account:

1. Go to Accounts (see Navigation). The list of accounts is displayed (see Viewing the list of accounts).
2. Click Create account. The New Account page is displayed.
3. Enter the required data in the following groups:
   
4. Click Create. A new account is created and displayed in the list. By default, a new account has the Active status (see Managing account statuses) and the attribute Work permit for postpaid = Verification not performed (see Managing account's permission to use the Postpay model). 

Account information

In the Account information group:

1. In the Account type group, select the required account type. For example, Personal to create an account for a natural person or Business — for a legal entity (see Creating an account type).

2. For a legal entity, in the Company Name field, enter the account's company name (see Name Pattern in Creating an account type).

   Using special characters, abbreviations, and TLDs in a company name may be limited by the global settings of the installation (see Account validation settings in Global settings).

3. Optionally, in the Manager list, select the personal manager for the account. All active managers of the reseller are available in the list (see Viewing the list of managers). By default, the manager is not set.

   For automatic linking an account to a manager when a customer orders a new service via Customer Store, see Buy-link template for ordering a service via Storefront.

4. In the Account class list, select the required account class (see Account classes).
5. If Allow an account to order a postpaid subscription = Manually is selected in the reseller settings (see Managing financial settings), in the Work permit for postpaid list, select whether the account has permission to order postpaid subscriptions:
   • Approved (by default) — you confirm that the account is allowed to order postpaid subscriptions.
   • Verification not performed — confirmation with a manual operation will be required when the account orders the first postpaid subscription (only commercial or trial, too — depending on the settings).

Contact information

In the Contact information group, enter the address information of the account which will be used to solve administrative, billing, and technical issues.

Contract person

In the Contract person group, enter the name and email of an authorized person who signs contracts from the customer's side.

Contact person

In the Contact person group, select or create a user that will have the Owner access level to the account:

• Choose owner — in the Owner list, select a previously created user (see Creating a user). You can search users by name and email. Start entering to view the list of users regarding your input.
  
  
  

• Create owner — a new user will be created automatically with one of the following options:

  • To copy the contract person's data to the new Owner, click Use the data of the person authorized to enter into a contract.

  • Enter the name and email of a new user manually.

    If a notification template for the Account created event is properly configured (see Notification configuration), a notification is sent to the specified email with a one-time link to set the account Owner password.

  

Agreements

If the reseller activated acceptance of legal agreements for accounts (see General system settings), in the Agreements group, specify information about the agreements accepted by the account:

• To specify that the account accepted the Terms and Conditions, make sure that in the Agree with Terms and Conditions field, the Accepted checkbox is selected. The account's log will store information about the manager who accepted the agreement on behalf of the account. This record is not displayed in the Customer Control Panel.
  
• To make the account's user accept the Terms and Conditions in the Customer Control Panel, in the Agree with Terms and Conditions field, clear the Accepted checkbox.

Attributes

In the Attributes group, enter additional information about the account based on additional attributes created for the account entity (see Viewing the list of attributes). The elements displayed in this group depend on the selected account type (see Creating an account type).